Privacy policy

OLIVIA KENSINGTON operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

OLIVIA KENSINGTON is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or otherwise interact with the Services or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Personal information does not include anonymous or de-identified information.

Depending on how you interact with the Services and applicable laws, we may collect:

Contact details
Name, billing address, shipping address, phone number and email address.

Financial information
Payment card details, financial account details, payment confirmations and transaction details.

Account information
Username, password, security questions, preferences and settings.

Transaction information
Products viewed, added to cart or wishlist, purchased, returned, exchanged or cancelled.

Communications
Information included in customer support requests or other communications.

Device information
IP address, browser type, device identifiers and network connection data.

Usage information
Interaction with the website, browsing behaviour and navigation data.

PERSONAL INFORMATION SOURCES

We may collect personal information:

  • Directly from you

  • Automatically through cookies and similar technologies

  • From service providers acting on our behalf

  • From business partners and third parties

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

Provide and Improve Services

Process orders and payments
Arrange shipping and returns
Create and manage your account
Provide customer support
Personalize your shopping experience

Marketing and Advertising

Send promotional emails or advertisements
Show personalized ads based on browsing or purchase behaviour

Security and Fraud Prevention

Verify accounts
Prevent fraud and illegal activity
Maintain platform security

Communication

Respond to inquiries
Provide order updates and service notifications

Legal Compliance

Comply with legal obligations
Respond to lawful requests
Enforce our policies and terms

HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information:

  • With Shopify and service providers (payments, hosting, analytics, fulfillment, shipping)

  • With marketing partners for advertising purposes

  • With logistics partners to deliver orders

  • With affiliated companies

  • In connection with mergers, acquisitions or legal requirements

RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify.

Shopify processes personal information to provide and improve the Services.
Information may be transferred to countries outside your residence.

For more information, please review the Shopify Consumer Privacy Policy.

CONTACT

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

Email: info@olivia-kensington.com

For the purposes of applicable data protection laws, OLIVIA KENSINGTON acts as the data controller of your personal information.

THIRD-PARTY WEBSITES

Our website may contain links to third-party platforms.

We are not responsible for their privacy practices.
We recommend reviewing their policies before providing personal data.

CHILDREN’S DATA

Our Services are not intended for children.

We do not knowingly collect personal data from individuals under the legal age in their jurisdiction.

Parents or guardians may contact us to request deletion.

SECURITY AND RETENTION

We implement reasonable security measures.

However, no system is completely secure.
We retain personal information only as long as necessary for:

  • Account management

  • Order fulfillment

  • Legal compliance

  • Dispute resolution

YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your personal data

  • Request deletion

  • Request correction

  • Data portability

  • Object to targeted advertising

  • Withdraw consent

You can exercise your rights by contacting us via email.

We may verify your identity before processing requests.

COMPLAINTS

If you have concerns about data processing, please contact us first.

You may also lodge a complaint with your local data protection authority.

INTERNATIONAL TRANSFERS

Your data may be processed outside your country.

Where required, we rely on approved safeguards such as:

  • Standard Contractual Clauses

  • Adequacy decisions

CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time.

Updates will be published on this page.

Last updated: February 4, 2026